Interface design and functionality
Customizable UI Design
with Business Branding
Modern and Intuitive User Interface
The Visitor Chat interface is familiar, yet modern. Customers can easily navigate through chat history, minimize and close the facility, use Accessibility options or switch to an SMS platform.
Lead Management Options
CRM and DMS lead loading
Intelligent Lead Routing
Receive leads via email or API (CRM/DMS Lead Loading). Our
approach
to lead routing helps customer enquiries reach the correct
department.
Cross Platform Functionality
Multiple Platform Support
Integrated with key platforms
Available on Facebook Marketplace, Web and Portal adverts to cover your advertising space. In addition to Live Chat, customers can choose to interact via Facebook Messenger, Whatsapp or SMS for maximum coverage.
Enterprise Level Reporting Suite
Operator Reporting
Metric Driven Tracking
Tracking individual team performance against benchmarked KPI's is simple and easy within the Visitor Chat Reporting Suite.
- Responsiveness
- Average Chat Length
- Conversion Statistics
- Number of interactions managed
- Operator Availability
Software Features
- GDPR/CCPA compliant chat system
- Optional chat handover between BPO agents and internalstaff
- "Guide-to feature" to help customers navigate stock andwebsite
- Intelligent system lead routing formulti-location/departments
- Open book transcript reporting
- Google Analytic Integration
Impressed by our features?
Book a system demo with one of our friendly Account Managers
Book a Demonstration
Service Support
Dedicated Account Management
Visitor Chat are here to help
We're committed to helping dealerships maximise the potential of our service, which is why we provide a dedicated account manager who is there to support you when you need us.