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What is Visitor Chat?
Providers of Fully Managed Live Chat Processes and Software, specializing in Automotive, Property, Recruitment and Telecoms
1
Key Insights
Detailed performance reports are made available from the Visitor Chat Reporting Suite. Monitor and track campaign success by website, department, stock type and more
2
Useful System Integrations
Visitor Chat software connects with customers across multiple platforms (Web/Portal/SMS and Social Media), integrated into one seamless chat management, back office and reporting system
3
Unique Experiences
Working with an Account Manager, you'll receive a brand-compliant chat UI for your website, incorporating your colors, theme and logo. Unique chat flow processes provide a brand appropriate and tailored chat experience for customers
System Overview
Inside Visitor Chats enterprise level reporting suite, you'll find the metrics for effective contact centre management.
Tracking productivity, performance, availability and scheduling by teams or by agent puts practical and beneficial data at your fingertips.
Book a Demonstration
Additional Software Features
- GDPR/CCPA compliant chat system
- Optional chat handover between BPO agents and internal staff
- "push feature" to help customers navigate stock and website
- Intelligent system lead routing for multi-location/departments
- Open book transcript reporting
- Google Analytic Integration
Service Overview
Get the most out of Visitor Chat
System
A modern and intuitive platform, accessible via browser or Desktop Application
Custom Designs
A unique User Interface that reflects your brand
Integrations
Intergrates with DMS and CRM systems for automated lead loading via API
Clean Codes
Optimized coding to minimize chat feature loading times
Responsive Design
Built to display on any device (mobile, desktop, tablet)
Easy to Use
Accessibility features included
Available Everywhere
Software is accessible across your advertising space
and More
SMS/Whatsapp/Facebook Marketplace functionality
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1500
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4.8/5
Visitor Chat is a service driven Live Chat company that helps businesses to enhance customer relationships. The passionate team at Visitor Chat are dedicated to helping our clients reach the full potential of the service.
Providing a powerful and flexible software solution which scales to meet the needs of any business is our ultimate objective.
Find out moreSee what our customers say about Visitor Chat
Jamie Caple
Fabulous service and a truly world class product which helps us sell more cars and increases customer satisfaction too. Highly recommended.
Joseph Coller
Great feature we use on our website, really allows us to offer a 24 hour service to our customers
Jack Fortune
Great tool to have implemented into your website. I definitely feels it gives customers some sort of reassurance they can talk to someone at all times.
Dave Murden
We have been using Visitor Chat for around 3 years and the service has been consistent and reliable throughout. Customer can enquire 24/7 and get a human operator.
Stuart Harrison
Great service, the chatbox has increased my leads by over 150%. Would highly recommend. Louise has been a fantastic account manager from the beginning, putting me at ease and confidently answering any queries I had. Absolutely no issues with the product or the customer service.
Elite Vehicles Direct ltd
Always great service from the team, helps us dealers when we are out of hours or tied up with other customers. New customers are not kept waiting for a response.
Rowes Garages
We couldn't recommend Alix and the team at Visitor Chat enough! Prompt and professional, their live chat service and management is great!
BUILD YOUR PACKAGE
WITH VISITOR CHAT
At Visitor Chat we understand that every business is different.
In order to provide you with a tailored quote, please complete the following information.
Choose a Visitor Chat Package
SELF MANAGED
Would you like to manage all Live Chat interactions in-house? Our software will allow your team to connect with customers.
JOINT MANAGED
Want to keep an element of your Live Chat solution in-house but don't want to miss out on additional business? Our backup team helps reduce missed opportunities.
FULLY MANAGED
We'll manage your digital messaging for you 24/7, distributing leads to your sales team.Next, Select a Number of branches/locations
Do you require a Demonstration?
YES
NO
Frequently Asked Questions
Here are some quick answers to the most popular customer questions
Can Visitor Chat provide unique responses?
Yes, Visitor Chat will work with you to create a unique live chat experience for your website visitors.
Do you provide 24/7 chat coverage?
Our most popular package. Our chat team can be made available 24/7/365 to answer chats for your business.
What are the service fees?
Visitor Chat provides a tailored approach to Live Chat. Our clients range from low to high volume traffic websites. Complete our "Build a Package" form to receive a quote.
Can my company manage our own chats?
Yes, Visitor Chat provides chat software which is simple enough for an individual to use and powerful enough for large contact centres.
Visitor Chat News
Discover the latest news from Visitor Chat
Visitor Chat is attending AM Live to showcase our automotive live chat software, and we'd love to see you there! Come over to stand C13 and say hell...
We are so pleased and delighted to announce that Sasha Kerslick was recently appointed as Visitor Chat's Operations Director. Sasha's achievements S...
Automotive live chat is taking the motor trading industry by storm, but why? Philip Tissot, Director at Visitor Chat, explains. As a business profes...
A well overdue announcement We are so excited and proud to announce that Chris Wateridge was recently appointed as Visitor Chat’s Managing Dir...
