Automotive Live Chat Service & Software Solution
Keep your dealership open 24/7 with industry specific chat operators. Deliver Live Chat, SMS & Messenger leads across multiple URLs, locations and departments, integrated into one chat management, back office and reporting suite.
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Trained Automotive Chat Operators
Generate more leads, sell more products & services
Seamless live chat software combined with expert human support
With Visitor Chat software and our automotive support team, customers are greeted with a professional chat experience on your site and social media pages. Customers receive expert support and sales advice. Our software is easy for your customers to use while delivering powerful functionality and analytics.
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The customer experience
24/7 Live Advice and Assistance from Trained Support
When customers land on your website, Facebook Marketplace, or WhatsApp, our trained team of automotive chat operators will be ready to engage. With brand-appropriate messaging, trained operators collect leads as they help your visitors to navigate the sales process, improving the customer web site experience with industry-specific chat support and functionality.
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Your experience with our managed chat service
A professional chat operator with powerful software & analytics
A customizable and brandable UX creates the right chat environment for your customers. Collecting leads and data that is easy to access and assign to your sales and support teams. The Visitor Chat Reporting Suite allows you to track multiple KPI's across the system, including for individual operators. And you can choose from self-managed, co-managed or fully-managed packages; all three are scalable depending on the needs of your dealership.
SELF MANAGEDWould you like to manage all Live Chat interactions in-house? Our software will allow your team to connect with customers.
JOINT MANAGEDWant to keep an element of your Live Chat solution in-house but don't want to miss out on additional business? Our backup team helps reduce missed opportunities.
FULLY MANAGEDWe'll manage your digital messaging for you 24/7, distributing leads to your sales team.
Our automotive chat software features
- GDPR/CCPA compliant chat system
- Optional chat handover between BPO agents and internal staff
- "Guide-to feature" to help customers navigate stock and website
- Intelligent system lead routing for multi-location/departments
- Open book transcript reporting
- Google Analytic Integration
Book a system demo with one of our friendly Account Managers and discover the power of our automotive live chat managed service.
Discover more about Visitor Chat
Enjoy our chat service demonstration video
Find out how Visitor Chat can improve your automotive business. The Visitor Chat platform is designed to be available everywhere that our clients choose to advertise. Watch our service demonstration video to find out more.