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Cookie Policy

1. About cookies

1.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

1.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

1.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

This website uses cookies. We use cookies to provide our live chat service, social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised web experience.

Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different categories to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

Your consent applies to the following domains: visitor.chat


Cookie declaration last updated on 09/08/2019 by Cookiebot:

Necessary (7)

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Name Provider Purpose Expiry Type
__cfduid [x2] globalsign.com
visitor.chat
Used by the content network, Cloudflare, to identify trusted web traffic. 1 year HTTP Cookie
AWSALB api.visitor.chat Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. 6 days HTTP Cookie
CookieConsent visitor.chat Stores the user's cookie consent state for the current domain 1 year HTTP Cookie
vcd visitor.chat Sends active sub-account data when the visitor is in multiple conversations. 1 day HTTP Cookie
vcmb visitor.chat Shows a message notification if the chat box is closed. 1 day HTTP Cookie
vcst visitor.chat Sends a chat box state (open/close) to Visitor Chat. 1 day HTTP Cookie

Statistics (3)

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Name Provider Purpose Expiry Type
_ga visitor.chat Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years HTTP Cookie
_gat visitor.chat Used by Google Analytics to throttle request rate 1 day HTTP Cookie
_gid visitor.chat Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 1 day HTTP Cookie

Marketing (1)

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Name Provider Purpose Expiry Type
r/collect doubleclick.net This cookie is used to send data to Google Analytics about the visitor's device and behavior. It tracks the visitor across devices and marketing channels. Session Pixel Tracker


2. Cookies used by our service providers

2.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

2.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.[ The relevant cookies are listed above.]


3. Managing cookies

3.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

  • (a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
  • (b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
  • (c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
  • (d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
  • (e) https://support.apple.com/kb/PH21411 (Safari); and
  • (f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

3.2 Blocking all cookies will have a negative impact upon the usability of many websites.

3.3 If you block cookies, you will not be able to use all the features on our website.