Our Products: | Automotive | Software
Book a Demo

Terms of Use / Privacy

This page contains the terms and conditions on which you may use http://visitor.chat/(the “Website”), whether as a guest or a registered user (the “Terms and Conditions”). The Terms and Conditions are a legally binding contract between you and Visitor Chat and set out your rights and responsibilities when you use the services provided by Visitor Chat, which may include our Website and any of Our services (collectively, the “Services”). You accept these Terms and Conditions when you visit the Website or use any of our Services.


1. ABOUT US

1.1. Visitor Chat (‘Visitor Chat’ or ‘us’ or ‘we’) refers to the owner of the Website whose registered office is:

  • Visitor Chat Ltd
  • Avon Building
  • Droxford
  • SO32 3QY
  • United Kingdom

Our company is registered in England and Wales with the registration number of 09804738 and a VAT registration number of 228859855.


2. CREATING AN ACCOUNT ON THE WEBSITE

2.1. You are required to create an account on Visitor Chat to use the Website’s services.

2.2. You must be eighteen (18) or older to use our Services or visit our Website and use our Services under the supervision of a parent or guardian.

2.3. The information you provide to us must be true and accurate. You are not permitted to use false information or impersonate another person or company through your account.

2.4. You are (or, if you are under eighteen (18), your parent or guardian is) responsible for your account. You are solely responsible for any activity on your account. If you are sharing an account with other people, then the person whose billing information is on the account will ultimately be responsible for all activity.

2.5. It is important to keep your account password secure. If accessing the Website or using the Services via a mobile device, we recommend that you do not jailbreak or root the device.

2.6. These Terms do not create any agency, partnership, joint venture, employment or franchisee relationship between you and Visitor Chat.


3. YOUR USE OF THE WEBSITE/ OUR SERVICES

3.1. We allow access to our Website and the Services on a temporary basis and we reserve the right to withdraw, restrict or change our Services at any time and without notice. We will not be liable if for any reason the Services are unavailable at any time or if the content is changed or out of date.

3.2. You must treat as confidential any user identification code, password or other security feature in relation to the Website. If, in our opinion, you are not complying with the Terms and Conditions, we have the right to disable any such code, password or feature at any time.

3.3. We grant you a limited, non-exclusive, non-transferable and revocable licence to visit the Website and use the Services subject to the Terms and the following restrictions:

3.3.1. You agree not to violate any laws in connection with your visiting the Website or using the Services. This includes any local, national and international laws that may apply to you.

3.3.2. You agree not to “crawl,” “scrape,” or “spider” any aspect of the Website or the use of the Services or to reverse engineer or attempt to obtain the source code of the Services. You shall not misuse the Website or the Services by knowingly introducing any material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website or any of the Services are stored or any server, computer or database connected to the Website. By failing to comply with this provision, you will commit a criminal offence. Your right to access the Website and use the Services will also cease immediately and we will report your actions to the relevant authorities.

3.3.3. You agree not to interfere with or try to disrupt the Website or the use of the Services, for example by distributing a virus or other harmful computer code.

3.3.4. The name Visitor Chat and other marks, phrases, logos and designs that we use in connection with our Services, are Intellectual Property of Visitor Chat and you are thus restricted from using them without prior written permission.


4. INTELLECTUAL PROPERTY RIGHTS

4.1. Except as described elsewhere in the Terms and Conditions, we are the owner or the licensee of all intellectual property rights in the Website and the Services which are protected by copyright laws and treaties around the world. All such rights are reserved.

4.2. You must not use any part of the Website or use the Services for commercial purposes without a licence from Visitor Chat or our licensors. You may not reproduce in any format any aspect of the Website without our prior written consent.

4.3. If, in our opinion, you are in breach of these provisions, your right to use the Website or the use of the Services will cease immediately and you must either return or destroy (as required by us) any copies of the materials you have made.

4.4. Content that you post to the Website is your content, and includes (but is not limited to) anything you post using the Website such as usernames, profile pictures, photos, descriptions, reviews, comments, videos, etc (“Your Content”). Visitor Chat does not make any claim to Your Content.

4.5. You understand that you are solely responsible for Your Content. You represent that you have all necessary rights to Your Content and that you are not infringing or violating any third party’s rights by posting it or uploading it to the Website. We reserve the right to remove any material that we believe may give rise to any Intellectual Property Right infringement.

4.6. By posting Your Content to the Website, you grant Visitor Chat a licence to use such Content for commercial purposes. By posting Your Content, you grant Visitor Chat a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual licence to use, display, edit, modify, reproduce, distribute, store, and prepare derivative works of Your Content to provide the Website and to promote Visitor Chat in general, in any formats and through any channels, including across any Websites or other Services or third-party Website or advertising medium that is associated with us. Your Content will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose it to third parties.

4.7. If content that you own or have rights to has been posted to the Website without your permission and you want it removed, please contact us at the email below. If Your Content infringes another person’s intellectual property, we will remove it if we receive proper notice. If any third-party claims that any material posted or uploaded by you to the Website violates their intellectual property rights, or their right to privacy, we have the right to disclose your identity to them. We will notify you in writing if that happens.

4.8. You agree that you will not post any content that is abusive, threatening, defamatory, obscene, vulgar or otherwise offensive or in violation of our Terms and Conditions. You also agree not to post any content that is false and misleading or uses the Services in a manner that is fraudulent or deceptive. We will not be responsible, or liable to any third party, for Your Content or the accuracy of any materials posted by you or any other user of the Website/ the Services.


5. ACCESSING THE SERVICES

5.1. Certain functions of the Website will require an active internet connection. The connection can be Wi-Fi or provided by a mobile network provider. Visitor Chat cannot take responsibility for the Website or the Services not working at full functionality if you do not have not secured an active internet connection.


6. LIMITATION OF LIABILITY

6.1. The Website and our Services are provided without any guarantees, conditions or warranties as to their accuracy or functionality. To the extent permitted by law, we hereby expressly exclude:

6.1.1. All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;

6.1.2. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Website or in connection with the use, inability to use, or results of the use of our Website, any Websites linked to it and any materials posted on it (whether by us or a third party), including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

6.2. This does not affect any liability which cannot be excluded or limited under applicable law, including death and personal injury.


7. TERMINATION

7.1. You may terminate your account with Visitor Chat or stop visiting the Website at any time. Terminating your account will not affect the availability of some of your content and any outstanding payments owed to us will still be payable.

7.2. We may terminate or suspend your account (and any related accounts) and your access to the Website at any time, for any reason, and without prior notice.

7.3. If you or we terminate your account, you may lose any information associated with your account, including any content created by you.

7.4. We reserve the right to change, suspend or discontinue any of the Services or the Website at any time, for any reason. We will not be liable to you for the effect that any changes to the Website or the Services may have on you, including your income or your ability to generate revenue through the Website or the Services.

7.5. The Terms and Conditions will remain in effect even after your access to the Services is terminated or your use of the Website and the Services ends.


8. INDEMNIFICATION

8.1. You agree to indemnify, defend, and hold us harmless from any legal claim or demand that arises from your actions, your use (or misuse) of the Website and our Services, your breach of the Terms and Conditions or your account’s infringement of someone else’s rights.


9. CHANGES TO THE TERMS

9.1. We may amend the Terms and Conditions at any time by amending this page or, if we believe the changes are material, we will let you know by notifying you via the Website or sending you an email or messages about the changes. You are responsible for reviewing and becoming familiar with any changes. Your use of the Website and the Services following the changes constitutes your acceptance of the updated Terms and Conditions.


10. JURISDICTION AND APPLICABLE LAW

10.1. The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our Website.

10.2. These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


CONTACT INFORMATION

If you have any questions about the Terms, please email us at [email protected]


PRIVACY POLICY AND COOKIE NOTICE

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. By visiting http://visitor.chat/ (the Website) you are accepting and consenting to the practices described in this policy.



1. INFORMATION WE MAY COLLECT FROM YOU

1.1. We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on the Website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use the Website and when you report a problem with the Website. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph, amongst other information.

Information we collect about you. With regard to each of your visits to the Website, we may automatically collect technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Website (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.


2. COOKIES

2.1. The Website uses cookies to distinguish you from other users and provide you with a good experience when you browse the Website and also allows us to improve the Website.

2.2. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance or targeting cookies.

2.3. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our Website.


3. USES MADE OF THE INFORMATION

3.1. We may use information held about you in the following ways:

● Information you give to us. We may use this information:

to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us;

to provide you with information about other services we offer that are similar to those that you have already enquired about;

to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about services similar to those which were the subject of a previous enquiry by you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please notify us in writing;

to notify you about changes to our service;

to ensure that content from the Website is presented in the most effective manner for you and for your computer.

● Information we collect about you. We will use this information:

to administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

to improve the Website to ensure that content is presented in the most effective manner for you and for your computer;

to allow you to participate in interactive features of our service, when you choose to do so;

as part of our efforts to keep the Website safe and secure;

to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

to make suggestions and recommendations to you and other users of the Website about goods or services that may interest you or them.

● Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).


4. DISCLOSURE OF YOUR INFORMATION

4.1. We may share your personal information with any member of our group, which means any subsidiaries, any ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

4.2. We may share your information with selected third parties including:

● Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;

● Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others;

● Analytics and search engine providers that assist us in the improvement and optimisation of the Website; and

● Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.


5. YOUR RIGHTS

5.1. You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting us at the Company Address.

5.2. The Website may, from time to time, contain links to and from the Websites of our partner networks, advertisers and affiliates. If you follow a link to any of these Websites, please note that these Websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these Websites.


6. ACCESS TO INFORMATION

6.1. You have the right to request that we disclose what personal information about you we collect, use, disclose, and sell. In order to make such a request, you must send an email, using an email address that you have included in the personal details we have on file for you, to our contact email address below. We may ask you to confirm certain other personal details in order to verify that the request comes from you, including your name, birth date, and a physical address that you have placed on file with us, together with a photocopy of your passport certified by a solicitor, notary or bank plus an original copy of a utility bill showing your current address. We will review the information you submit to us and send an email to you confirming your request, before we make a decision on whether the request appears to be valid.

6.2. In the past twelve (12) months, we have collected the following kinds of information from consumers: name (first and last), email address, telephone number, postal (or ZIP) code, length and frequency of visits to the Website, pages viewed on the Website, IP address used to visit the Website, type of device (i.e., mobile or PC) used to access the Website, and geo location. We collected this information for the following business purposes: to enable live chat services, and if requested by a customer, to allow the customer to be contacted by our Client for the marketing and sale of vehicles. We have disclosed the above-listed information to relevant Clients to effectuate the aforementioned services.

6.3. We have not sold any consumer personal information to any third parties in the past twelve (12) months. We have disclosed the information listed in Section 6.2 only to our Clients, who provide the services described in Section 6.2, for valid business purposes, within the past twelve (12) months. Since we do not permit minors to make use of our website or services, we have not sold or disclosed any personal information concerning minors to any third parties within the past twelve (12) months.

6.4. You have the right to request that we delete any of your personal information that we have collected or maintained. You may request the deletion of personal information by sending an email to our contact email address below, using an email address that you have included in the personal details we have on file for you. We may ask you to confirm certain other personal details in order to verify that the request comes from you, including your name, birth date, and a physical address that you have placed on file with us, together with a photocopy of your passport certified by a solicitor, notary or bank plus an original copy of a utility bill showing your current address. We will review the information you submit to us and send an email to you confirming your request, before we make a decision on whether the request appears to be valid.

6.5. You have the right to request that we change certain details or items of personal information we maintain or have on file for you. In order to make such a request, you must send an email, using an email address that you have included in the personal details we have on file for you, to our contact email address below. We may ask you to confirm certain other personal details in order to verify that the request comes from you, including your name, birth date, and a physical address that you have placed on file with us, together with a photocopy of your passport certified by a solicitor, notary or bank plus an original copy of a utility bill showing your current address. We will review the information you submit to us and send an email to you confirming your request, before we make any decision on whether the request appears to be valid.

6.6. While you have the right to opt out of the sale by us of your personal information, at this time, we do not sell any personal information to third parties.

6.7. You have the right not to receive discriminatory treatment by us or our agents or employees simply because you have exercised any privacy rights under this policy or provided by law. It is our policy not to engage in any discrimination against individuals who exercise their privacy rights.

6.8. You may designate an authorized agent who is authorized to make requests to us concerning your personal information. In order to designate such an agent, you will need to contact us at the email address below, using an email address that you have included in the personal details we have on file for you. We may ask you to confirm certain other personal details in order to verify that the request comes from you, including your name, birth date, and a physical address that you have placed on file with us, together with a photocopy of your passport certified by a solicitor, notary or bank plus an original copy of a utility bill showing your current address. We will review the information you submit to us and send an email to you confirming your designation. Your written designation should include the name and full contact details (physical address, telephone number, and email) of the authorized agent.

6.9. Our website responds to “do not track” signals.

6.10. We do not collect personally identifiable information concerning any consumer that concerns an individual consumer’s online activities over time and across different websites when the consumer uses our website or services.


7. CHANGES TO OUR PRIVACY POLICY

7.1. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


8. CONTACT

8.1. Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected]